Accessibility for Ontarians with Disabilities Act, 2005 (AODA)

Statement of Commitment
St. Lawrence Youth Association is committed to ensuring equal access and participation for people with disabilities. We are committed to treating people with disabilities in a way that allows them to maintain their dignity and independence. We believe in integration, and we are committed to meeting the needs of people with disabilities in a timely manner. We will do so by doing our best to remove and prevent barriers to accessibility and by meeting our accessibility requirements under Ontario’s accessibility laws.

St. Lawrence Youth Association – Accessible Customer Service Brochure (link to PDF)

St. Lawrence Youth Association – Multi-Year Accessibility Plan (link to PDF)

Availability, Document Formats
St. Lawrence Youth Association AODA Accessibility for Ontarians with Disabilities Act Policy will be available to any person upon request. When providing these documents or the information contained in them, to a person with a disability, they will be given in a format that takes the person’s disability into account.

All staff, volunteers, Board Members, and others who work for St. Lawrence Youth Association or on its behalf will receive information and/or training as required by the Accessibility Standards for Customer Service. This training includes, but is not limited to, St. Lawrence Youth Association AODA  Accessibility for Ontarians with Disabilities Act Policy pertaining to the provision of services to clients with disabilities; and how to assist clients with disabilities in accessing our services. Training records are available on request.

Your Feedback is Important to Us
Feedback from the public is welcomed as it may identify areas that require change and encourage service improvements. Feedback may be given by telephone, in person, in writing, or in electronic format.

Telephone:(613)542-9634 x 222
Fax: (613) 384-8873
In Writing/In Person: St. Lawrence Youth Association, 817 Division Street, Kingston, ON K7K 4C2

If feedback is received regarding the accessibility of St. Lawrence Youth Association services it will be reviewed by the relevant division or department for the purpose of resolving any issues and improving our understanding of the needs of people with disabilities. 

St. Lawrence Youth Association AODA Customer Feedback Form (link to PDF)